Bottle POS Support vs. mPower Customer Service: Which Is Best?

Are you tired of waiting on hold and struggling through complicated phone menus just to get help with your liquor store tech solutions?

Imagine this scenario: It’s Super Bowl Sunday. Your store is stocked with all the best party snacks and popular brews. But your point of sale (POS) system goes down half an hour before opening. 

It’s the weekend. Is your point of sale provider available? Will you get stuck listening to hold music for an hour before you can get a hold of someone? Will you lose all your gameday business to the liquor store down the road?

When you invest in a point of sale system with strong customer support, you can end these fears once and for all.

This post compares mPower customer service and Bottle POS support side by side. Which is best? We’ll explore customer service options, pricing, and additional features for each, giving you all the information you need to select your liquor store point of sale system. 

mPower Customer Service: Why Does POS Customer Support Matter?

Your point of sale system is the heart of your operations. No matter what tool you use, you’ll eventually face technical difficulties; when that happens, you need the right customer support to prevent your operations from going off the rails. 

But what kind of customer support should you seek from your point of sale provider? 

The first thing you’ll want to look for is 24/7 support options. The best POS providers understand that business doesn't stop when the clock strikes five. That's why they offer round-the-clock support. This support may be through phone support, email assistance, or live chat for quick questions. 

Another type of support to look for is robust onboarding and training. A new POS system is only as good as your ability to use it. Quality providers offer comprehensive onboarding and training services, including:

• Initial setup assistance to ensure your system is configured correctly from the start
• Staff training sessions to familiarize your team with the system's features and functionalities
• Ongoing training opportunities to help you make the most of new features as they're released

You should also look for a provider that offers online self-service support resources. These resources could include detailed user manuals, an FAQ section on the provider's website, video tutorials, and more. 

Finally, find a POS system with regular software updates and technical maintenance. Quality providers offer: 

• Regular software updates to introduce new features and improve existing ones
• Ongoing maintenance to ensure system stability and security
• Proactive monitoring to identify and address potential issues before they impact your business

Why Customer Support Is Important

Now that we've covered the types of support available, let's explore why solid customer support is so crucial for your business.

• Efficiency: Robust customer support ensures that any issues or downtime are quickly resolved, minimizing disruptions to your business. This rapid response can mean the difference between a minor hiccup and a major revenue loss.
• Reduced stress: Running a business is stressful enough without worrying about technology issues. Knowing that expert help is just a phone call or click away provides peace of mind.
• Maximized return on investment (ROI): A POS system is a significant investment, and you want to ensure you're getting the most bang for your buck. Quality customer support helps you optimize your use of the system, discover new features, and resolve issues quickly. 
  
  

Related Read: Is Owning A Liquor Store Profitable? 6 Key Components To Make Money

Consequences of Investing in a Solution With Poor Support

On the flip side, choosing a POS system with subpar support can have serious consequences for your business. Without reliable support, you're more likely to experience prolonged outages and unresolved technical issues. 

A lack of proper support can also lead to confusion and frustration among your employees. If they can't get help when they need it, they may become discouraged from using the system to its full potential or worse, develop workarounds that could introduce errors or inefficiencies.

Additionally, you’ll struggle to support your customers without the right tools. Delays and issues caused by your POS system can hurt the customer experience, leading to lost business or a damaged reputation. 

While a simpler, poorly supported system might seem cheaper upfront, it can lead to higher long-term costs or result in losses that eat into your profits over time. 

With this in mind, let’s begin our head-to-head comparison: Bottle POS support vs. mPower customer service: which is best for your liquor store?

mPower Beverage

mPower Beverages is an industry-specific POS system designed for beer, wine, and liquor retailers. This solution meets many liquor retailers' unique challenges and needs, offering tools for operational management, inventory control, and more. Let’s take a closer look at mPower Beverage’s features and support options. 

Related Read: The Ultimate Guide to Opening a Liquor Store

Customer Support Features:

Some of mPower’s customer support options include: 

• Knowledge base: mPower offers an extensive online library of articles and guides. This self-help resource allows users to find answers to common questions and troubleshoot issues independently.
• Online help desk portal: mPower’s dedicated web-based support center provides a centralized platform for accessing support resources, submitting tickets, and communicating with the support team. 
• Multi-channel support: mPower recognizes that users have different preferences and offers support via phone and email.
• 365-day availability: mPower's team is available year-round, including nights, weekends, and holidays. This round-the-clock availability is crucial for retailers operating outside standard business hours or encountering urgent issues during off-hours.
  
  

Other Features of mPower Beverage:

mPower Beverage offers a broad range of features for liquor stores and wine shops. Let’s take a look at some of the highlights:

• Advanced inventory management: Real-time tracking across locations, case break and mix and match pricing, automated ordering based on sales velocity and par levels, and item management by case, pack, or individual units.
• Multi-location support: Centralized data synchronization for managing multiple stores, ability to create purchase orders, run reports, and adjust pricing from a single location, and intelligent stock transfer suggestions based on sales data.
• Comprehensive customer management: Built-in loyalty rewards program, detailed purchase history tracking for personalized marketing, and customer group management for targeted promotions and pricing.
• Robust reporting and analytics: Automated reporting with scheduled delivery, remote access to real-time data, and customizable reports on sales trends, inventory levels, and employee performance.
• Extensive integration capabilities: API for third-party integrations, partnerships with platforms like UberEats, BottlecApps, and CityHive, and QuickBooks integration for streamlined accounting.
• Intelligent ordering system: Create orders based on multiple business metrics and selling velocity, optimize purchases for supplier deals across locations, and review sales history on purchase orders.
• Comprehensive employee management: Time clock functionality, user permissions to control access, and employee performance tracking including sales metrics and exception reports.
• E-commerce integration: Ability to sync inventory and pricing with online stores, support for click-and-collect and local delivery options, and integration with popular alcohol delivery apps.

Pricing: mPower Beverage’s package starts at $1,000 upfront for one register, one location, and $120/month. Each additional register is $250 upfront and $120/month.

Bottle POS

Bottle POS is a cloud-based point of sale system built by liquor store owners for liquor store owners. We’ve built our solution to meet the unique needs and challenges of the liquor store industry. 

Our goal is to provide independent retailers with the tools and technology they need to automate time-consuming processes, reduce headaches, and grow their businesses. Let’s take a closer look at the support options and technical features we offer. 

Customer Support Features:

You need strong customer support to keep your business running smoothly. Some of our support options include: 

• 24/7 remote support: Our online support portal offers round-the-clock remote assistance. This feature is particularly valuable for businesses operating outside standard hours or those facing urgent issues during peak sales hours.
• Online ticket submission system: Our ticket system streamlines the process of submitting support tickets through a user-friendly online portal. It allows for efficient issue tracking, ensuring that no support request falls through the cracks. Users can monitor the progress of their tickets in real time, providing transparency throughout the resolution process.
• Extensive knowledge base: Use our online repository of articles, videos, and step-by-step guides to understand and self-diagnose various needs and challenges. This resource allows users to quickly find answers to common questions, learn about new features, and troubleshoot issues independently. 
• Industry-leading support: Bottle POS is supported by POS Nation, a respected name in the point of sale industry. This partnership provides users with access to a wealth of expertise and resources, ensuring that even complex issues can be resolved quickly and effectively.
  
  

Other Features of Bottle POS:

Our advanced feature set includes critical features that can help with every aspect of liquor store operations. Some of our standout features include:

• Automated invoicing: Bottle POS automatically updates inventory when new stock arrives, eliminating manual data entry, reducing errors, and freeing up staff time for customer-facing activities.
• AI-powered auto ranking: Use artificial intelligence to grade products on an A-B-C-D scale based on sales performance, gaining at-a-glance insights into product performance for sales and inventory management.
• Comprehensive centralized database: Our centralized database is pre-loaded with an extensive database of common liquor products, including details like names, categories, and SKUs, significantly reducing the time required for initial setup and ongoing inventory management.
• Robust customer loyalty program: An easy-to-implement rewards system that encourages repeat business, collects valuable customer data, and tracks purchase history and contact information, enabling targeted marketing efforts.
• Flexible dual pricing options: Bottle POS offers a cash discounting feature to incentivize cash payments, helping you reduce credit card processing fees.
• 24/7 real-time inventory management: This feature allows for inventory updates and management from anywhere, at any time, via POS terminals, back office computers, or mobile devices.
• Advanced loss prevention tools: Integrate transaction recordings with in-store security footage to gain the insights you need to deter shrinkage, prevent theft, and address inventory discrepancies.
• Seamless e-commerce integration: Bottle POS partners with BottleZoo for online ordering capabilities and supports integration with third-party delivery services.
• Powerful marketing tools: Use our SMS marketing capabilities and Pointy integration for direct customer communication and better visibility in Google search results.
• Age verification features: This feature includes built-in prompts and age verification tracking.
• Multi-store management: Manage inventory, sales, and reporting across multiple store locations from a single interface.

By focusing on automation, simplicity, and liquor store-specific features, Bottle POS aims to empower owners to spend less time grappling with their POS system and more time enhancing customer relationships and growing their business.

Pricing: Get a custom price for your ideal package using our transparent build-and-price tool. 

mPower Beverage vs Bottle POS

Bottle POS Support vs. mPower Customer Service: Which Is Best?

The right point of sale system can make or break your liquor store. You need the right features, pricing, and customer support to run your store efficiently. 

In this post, we’ve compared Bottle POS and mPower Beverage head-to-head. 

mPower Beverage offers some strong support options, no doubt about it. But if you're looking for a solution that's tailored specifically to the liquor store business and comes with top-notch, specialized support, Bottle POS can’t be beaten.

With Bottle POS, you're not just getting a POS system — you're gaining a partner. Our team understands the unique challenges of running a liquor store, and we're committed to providing you with the tools and support you need to thrive.

Schedule a demo of Bottle POS today. We'll show you firsthand how our solution combined with our dedicated support can transform your liquor store operations.