It’s a busy holiday weekend. Your liquor store is buzzing with activity as customers stock up on their favorite brews, browse your aisles for giftable wines, and shop for party-worthy champagne.
Then, technological disaster strikes, and your point of sale (POS) system goes down, leaving you with a long line of unhappy customers.
If this nightmare sounds like a familiar reality, then you need better liquor POS support.
In this blog, we’ll explore why liquor POS support is important, plus how to find a liquor POS provider with an industry-leading support team.
Why Liquor POS Support Matters
Success in the liquor store world doesn’t come easy. As you navigate the unique challenges of alcohol inventory management, age verification, and steep competition, you need all the help you can get.
That’s where your liquor POS support team comes in. Here are just a few ways an expert team can set your store up for success:
- Smooth transitions: Your support team should help you transition seamlessly to your new POS system, walking you through every step of the setup and inventory import process.
- Training: Your support team should offer thorough training to help you make the most of your new POS system, highlighting the features most important to you.
- Problem-solving: When technical issues arise, your support team should be easily accessible and prepared to get you back online as quickly as possible.
Your liquor POS support team should be committed to your store’s success through the onboarding process and beyond, guiding you as you set up your hardware, learn the ins and outs of your new software, and work toward your small business goals.
How To Find a Provider With Top-Shelf Support
Now that you know why you need excellent liquor POS support, let’s cover how to find it. Here are three tips to keep in mind as you shop for a provider with top-shelf support.
1. Understand What Good Liquor POS Support Looks Like
We all know what bad customer support looks like — but what makes a good liquor POS support team?
First, let’s talk about availability. We highly recommend choosing a liquor POS provider that offers 24/7 support and lets you chat with an expert and resolve problems at any time.
For example, POS Nation, a provider specializing in POS software for liquor and convenience stores, offers 24/7 support, but National Retail Solutions (NRS), another leading POS provider, only offers support from 7 a.m. to midnight EST.
Another key factor is cost. Some providers offer support only for a fee in addition to your standard software cost, but Bottle POS provides free, 24/7 support at no additional charge.
2. Pay Attention During Your Search for a POS Provider
Wondering how you’ll be treated after committing to a liquor store POS provider? Then pay close attention to your interactions before becoming a full customer.
If you’re being rushed through the shopping process and struggling to get your questions answered, you’ll probably have a similar experience as a customer.
On the other hand, if a provider’s sales representatives gently guide you through the evaluation process, you’re more likely to have a positive experience once you make the leap and invest in the POS system.
During your search, look for providers who are curious about what makes your liquor store unique, willing to walk you through every feature of the software, and committed to making you feel confident in your decision.
3. Read Customer Reviews
One of the best ways to learn whether or not a provider offers good liquor POS support is to check out reviews.
Visit sites like Trustpilot and Capterra to get the inside scoop on other liquor store owners’ interactions with a provider’s support team. For example, here’s one Bottle POS review that focuses on the quality of customer support:
“Great customer service and technical support from them! I can call them anytime for problems and get answers right away.”
Hearing from other small business owners will help you understand what to expect from your liquor POS provider.
Get Expert Liquor POS Support 24/7 With Bottle POS
Looking for a provider that offers 24/7 support at no additional cost? You’re in the right place!
Bottle POS is an all-in-one POS solution designed by and for liquor store owners. Along with liquor inventory tracking, built-in age verification, a sales-boosting customer loyalty program, and powerful reporting, you’ll also have access to our friendly, knowledgeable support team.
Discover why so many liquor store owners trust Bottle POS by scheduling your personalized demo today.
